Privacy Policy

1. Who We Are

Welcome to The Time Vault Club (“we”, “us”, “our”).
Our website address is www.thetimevaultclub.com
You can contact us at: contact@thetimevaultclub.com

We are committed to protecting your personal information and respecting your privacy.

We act as the “data controller” of your personal data under the UK General Data Protection Regulation (UK GDPR).

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2. What This Policy Covers

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

• Visit or purchase through our website www.thetimevaultclub.com
• Create an account or participate in our luxury watch competitions,
• Subscribe to our email newsletter via Mailchimp, or
• Interact with us on Instagram or other social media platforms.

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3. What Data We Collect

a. Information You Provide Directly

We collect the following data when you use our website or services:

• Name
• Postal address
• Email address
• Telephone number
• Account login details (username and password)
• Order and competition entry history
• Email address and optional details provided via Mailchimp newsletter sign-up forms

We do not store payment card details on our website. Payments are processed securely by third-party payment processors.

b. Information Collected Automatically

When you visit our website, we may automatically collect:- IP address, browser type, operating system, device type

• IP address, browser type, operating system, device type
• Pages visited and actions taken
• Referring website or link
• Cookie and analytics data

We use Google Analytics and Google Search Console for analytics and performance tracking.
A cookie consent banner allows you to manage which cookies are stored on your device.

c. Information from Social Media

If you interact with us on Instagram, we may see your username or public profile information.
We do not collect or store additional data from social media unless you provide it directly.

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4. How We Use Your Data

We use your personal data to:

• Create and manage your customer account
• Process your orders and competition entries
• Send order confirmations and updates
• Communicate with you about your account or entries
• Send marketing emails (if you’ve opted in)
• Improve our website and services via analytics
• Comply with legal and regulatory obligations

Legal bases for processing:

• Contract – to process orders and manage accounts
• Consent – for marketing and newsletter emails
• Legitimate interests – for analytics and website improvement
• Legal obligation – to retain financial records

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5. Sharing Your Data

We share data only with trusted third parties necessary to operate our services, including:

• Mailchimp – newsletter and email communication
• Google – analytics and website tools
• Website hosting and payment providers – to process orders securely

These providers act as data processors under contract and may only process your data for agreed purposes.

We never sell or rent your personal information.

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6. Data Storage and Transfers

We are based in the United Kingdom.

Some service providers (such as Mailchimp and Google) may process data outside the UK/EU.
Where this happens, appropriate safeguards such as Standard Contractual Clauses are used to protect your data.

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7. Data Retention

We will retain your personal data only as long as necessary to fulfil our obligations:

• Customer account and order data – retained for as long as your account remains active or as required by accounting/tax laws.
• Newsletter data – retained until you unsubscribe or request deletion.
• Analytics data – stored in aggregated or anonymised form.

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8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data (in certain circumstances)
• Object to or restrict processing
• Withdraw consent for marketing communications at any time

To exercise your rights, contact contact@thetimevaultclub.com. We aim to respond to valid data requests within one month.

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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9. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Keep you logged in
• Remember your preferences
• Analyse how our website is used

We use essential, analytics, and marketing cookies. You can control cookies via your browser settings or our cookie consent banner. For full details, see our separate Cookie Policy.

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10. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, loss or disclosure.

In the unlikely event of a personal data breach that is likely to result in a risk to your rights or freedoms, we will notify the ICO and, where appropriate, affected individuals in accordance with legal requirements.

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11. Automated Decision Making

We do not use automated decision-making or profiling that produces legal or significant effects on you.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.

The most recent version will always be available on our website, with the “last updated” date clearly shown at the top.

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13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
Email: contact@thetimevaultclub.com
Website: www.thetimevaultclub.com